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Customer Care

Your home will be enrolled into the Rocklyn Homes warranty program at closing. The document you will receive from 2-10 Home Buyers Warranty after your closing clearly defines our warranty obligations to you. Rocklyn Homes is your warrantor for the 1st year of workmanship and materials with 2 years of systems coverage, as defined in the document. For 10 full years, 2-10 Home Buyers Warranty will warrant that your home is free of structural defects as defined in that same document.

CUSTOMER CARE RESOURCES

2-10 Homebuyer Warranty

Homeowners Maintenance Manual

Warranty Book

Note for Homes purchased before August 15, 2018, please Click Here for Warranty Information. For any other questions or concerns about your Rocklyn Home, please contact our Customer Care team 770-817-2185 Ext. 120

What Your Rocklyn Homes Warranty Covers

Buying a new home is one of life’s biggest investments, and your protection should be clear from day one. Your coverage follows a simple structure backed by 2-10 HBW, a recognized market leader in new home structural warranty programs across the U.S.

Year 1: Rocklyn Homes, your builder, covers workmanship and materials on your new construction home, such as interior finishes, fixtures, and installation.
Years 1 to 2: Distribution systems are covered, such as plumbing, electrical systems, and mechanical components, giving the new homeowner added peace of mind during early ownership.
Years 1 to 10: 2-10 Home Buyers Warranty insures against qualifying structural defects, as outlined in your warranty book.

Appliance coverage runs separately through each manufacturer and is governed by the paperwork provided with every appliance at closing.

Behind Your 2-10 Home Warranty

2-10 HBW has supported home builders, home buyers, and real estate professionals for more than 40 years. Its structural warranty protection plans are the top option for new construction in the real estate industry, and the company partners with some of the nation’s finest real estate professionals and builders across the country.

Rocklyn Homes partners with 2-10 because we believe a high quality product deserves a home warranty backed by a specialist in new home building practices, not a generic plan.

How to Submit a Service Request

If something comes up during your warranty period, filing a service request is simple:

Click the Submit a Warranty Request button at the top of this page.
Complete the short form with your address, square footage details if prompted, and a clear description of the concern.
A member of our customer service team will review and follow up with next steps.

For urgent matters involving health or safety, please call us directly at 770-817-2185 Ext. 120.

FAQs

Who provides the warranty on my Rocklyn Home?

Rocklyn Homes is the warrantor for the first year of workmanship and materials, plus two years of systems coverage. From years one through ten, 2-10 Home Buyers Warranty covers qualifying structural defects under the new home structural warranty.

What is 2-10 HBW and why does Rocklyn use it?

2-10 Home Buyers Warranty is the top provider of structural warranty protection plans in the U.S. for new construction. Rocklyn selected them for their strong reputation among home builders and real estate agents, their 40-plus-year track record, and their focus on building practices that protect buyers over the long term.

Is there a monthly fee or service fee for my warranty?

There is no monthly fee for the Rocklyn Homes warranty program. It is included with your new home purchase.

Does the warranty cover my appliances?

Your Rocklyn warranty covers installation workmanship during the first year. The appliance itself carries manufacturer warranties that come with each unit at closing, which is where most appliance coverage questions are handled.

What counts as a structural defect?

Your warranty book defines structural defects with specificity, generally covering load-bearing elements that fail to perform their load-bearing function. Cosmetic cracks, minor settling, and normal wear are not considered structural defects.

Can real estate agents access warranty details for resale?

Yes. Real estate agents representing a resale buyer can reference the original 2-10 home warranty documents, which transfer with the home during the 10-year structural term. That transfer adds real value for sellers and home buyers alike.

What if I purchased my Rocklyn Home before August 15, 2018?

Homes purchased before that date fall under a prior warranty structure. Please use the pre-2018 link above or call our Customer Care team for help locating your documents.

How do I keep my warranty in good standing?

Review the Homeowners Maintenance Manual linked above. Routine care such as changing HVAC filters, caulking around wet areas, and performing seasonal inspections protects your coverage and helps your home age well in Georgia or Florida weather.