Customer Care Representative

Customer Care Representative


Responsible for representing the company to homeowners.  Conduct homeowner walk-throughs using set guidelines and good judgment, input service orders and manage subcontractors during repairs.


Responsibilities Include:


  • Conduct Customer Care inspections with homeowners
  • Organize and prioritize written lists of warrantable items to be completed
  • Schedule trade partners to do repairs and supervise trade partners during repairs
  • Verify completion of work by trade partners
  • Coordinate all work with office and other field personnel
  • Record and maintain homeowner files
  • Assign accountability for expenses while managing budgets


Candidate Requirements:

  • High school diploma or equivalent
  • Minimum of two years of customer service experience
  • Minimum one year construction experience
  • Positive, professional demeanor with the ability to establish and maintain effective relationships
  • Superior communication skills
  • Basic computer skills required

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    • Education

    • Specialized training

    • Previous employment contact information for at least 3 references.