Customer Care Coordinator
March 10, 2022 •
Summary: The Customer Care Representative is responsible for managing homes under warranty and representing the company to homeowners. At Rocklyn Homes, Customer Care is a priority and a representative must be excited to help customers, have great communication and problem solving skills, be patient, empathetic and have a positive disposition. Responsibilities: Manage incoming calls Identify […]
Customer Care Representative
May 4, 2018 •
Customer Care Representative Summary: Responsible for representing the company to homeowners. Conduct homeowner walk-throughs using set guidelines and good judgment, input service orders and manage subcontractors during repairs. Responsibilities Include: Conduct Customer Care inspections with homeowners Organize and prioritize written lists of warrantable items to be completed Schedule trade partners to do repairs and […]