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Customer Care Coordinator

Summary: The Customer Care Representative is responsible for managing homes under warranty and representing the company to homeowners. At Rocklyn Homes, Customer Care is a priority and a representative must be excited to help customers, have great communication and problem solving skills, be patient, empathetic and have a positive disposition.   Responsibilities: Manage incoming calls Identify […]

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Customer Care Representative

Customer Care Representative Summary: Responsible for representing the company to homeowners.  Conduct homeowner walk-throughs using set guidelines and good judgment, input service orders and manage subcontractors during repairs.   Responsibilities Include:   Conduct Customer Care inspections with homeowners Organize and prioritize written lists of warrantable items to be completed Schedule trade partners to do repairs and […]

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